Refund & Returns Policy
Last Updated: October 26, 2026
At Five star bags, we want every customer to be satisfied with their purchase. Due to the distance between our fulfillment operations and our manufacturing facility, returning products can be costly and may expose items to damage during transit. For this reason, we generally do not accept physical returns.
Please review our policy below before placing an order.
1. FSB Store Credit
Rather than accepting physical returns, five star bags may provide eligible customers with FSB Store Credit to use toward a future purchase in our store.
Store credit may be considered in cases where:
- An item arrives damaged or defective.
- An incorrect item is received.
- Another issue with an order qualifies for a resolution under this policy.
All claims are subject to review and verification. Store credit is not automatically guaranteed for every complaint.
Unless otherwise required by applicable law, FSB Store Credit is not redeemable for cash, is non-transferable, and may only be used toward eligible purchases through our store. Any applicable expiration terms will be communicated when the credit is issued and will comply with applicable law.
2. All Sales Are Final
All purchases made through five star bags are considered final sale. We do not accept returns or offer exchanges for reasons such as:
- A change of mind after placing an order.
- Selecting the wrong size, color, or style.
- No longer wanting the purchased item.
- Personal preferences regarding the product.
Please carefully review your order details before completing your purchase.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our customer service team within 7 days of delivery.
To help us resolve your issue, please provide:
- Your order number.
- A clear description of the issue.
- Photographs or video showing the damage, defect, or incorrect item.
- Photographs of the packaging, if relevant.
Please retain the item and its packaging until our team has reviewed your claim. We may request additional information to verify the issue.
If your claim is approved, five star bags may provide store credit or another appropriate remedy, as required by applicable law.
4. Why We Do Not Accept Physical Returns
Our manufacturing facility is located a considerable distance from our fulfillment operations. Shipping items back can be expensive and may result in additional damage during transportation.
To avoid unnecessary shipping, product handling, and waste, we generally do not require customers to ship items back to the factory.
Please do not mail any item back without written authorization from our customer service team.
5. How to Request Assistance
For questions about an order, a damaged item, or a store credit request, please contact us at the link below
Please include your order number in your message so our team can assist you as efficiently as possible.
Click here to request assistance
6. Refund Exceptions and Consumer Rights
Although our standard policy is to provide store credit for eligible issues rather than accept physical returns, nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer protection laws.
Where a monetary refund, replacement, or other remedy is legally required, Five star bags will comply with the applicable requirements.
7. Policy Updates
Five star bags reserves the right to update this policy when necessary. Changes will be published on this page and will apply as permitted by applicable law.
Thank you for shopping with five star bags. We appreciate your support and the opportunity to serve you.